Privacy Policy

1. Introduction

Nakorn Timeworks ("we", "us", "our") is committed to handling personal information with care and discretion. This policy describes what data we collect through our website and enquiry process, how we use it, and what rights you have over it. It applies to all visitors and clients who interact with us via this website.

If you have any questions about this policy, please contact us at [email protected] or by post at 245 Thonglor Soi 13, Watthana, Bangkok 10110, Thailand.

2. What Data We Collect

We collect the following categories of personal data:

• Contact information — name, email address, and telephone number provided through our enquiry form.
• Enquiry content — descriptions of watches or service questions you submit through the form.
• Communication records — correspondence related to service enquiries or ongoing work.
• Usage data — anonymised information about how visitors interact with this website, collected via analytics cookies if consent is given.

We do not collect payment card data through this website. Any payment arrangements are handled separately in person or through secure payment channels.

3. Legal Basis for Processing

We process personal data on the following legal bases:

• Legitimate interest — to respond to enquiries and manage service-related communications.
• Contractual necessity — to fulfil watch repair services you have requested.
• Consent — for optional analytics cookies, where you have chosen to accept them.
• Legal obligation — to comply with applicable Thai law and regulatory requirements.

4. How We Use Your Data

Personal data submitted through the website is used to:

• Respond to your enquiry and discuss the watch service you are considering.
• Manage the watch repair process, including communicating updates and findings.
• Maintain a service record for completed work, should you request it.
• Comply with any applicable legal or regulatory requirements.

We do not use personal data for unsolicited marketing. We will not contact you about unrelated offers or pass your details to third parties for marketing purposes.

5. Data Retention

Enquiry data is retained for up to 24 months from the date of submission. Service records for completed work are retained for up to five years for warranty and quality assurance purposes. Data held for legal compliance purposes is retained for the period required by law.

If you would like your data deleted earlier, please contact us at [email protected].

6. Data Protection Measures

We take reasonable precautions to protect personal data against unauthorised access, disclosure, or loss. Measures include:

• Secure website connections (HTTPS/TLS encryption).
• Access to personal data restricted to staff directly involved in servicing.
• Enquiry data stored on password-protected systems.
• Regular review of data handling practices.

In the event of a data breach that poses a risk to individuals, we will notify affected parties and relevant authorities in accordance with applicable Thai law within a reasonable timeframe.

7. Cookies

This website uses cookies. Essential cookies are required for the site to function and are always active. Optional analytics and preference cookies are only placed with your consent.

For full details of the cookies used and how to manage your preferences, please see our Cookie Policy.

8. Third-Party Services

We may use the following third-party services, which may process data on our behalf:

• Google Analytics — website usage statistics, if analytics cookies are accepted.
• Email hosting provider — for sending and receiving correspondence.

We do not sell personal data to third parties and do not share it for advertising purposes.

9. Your Rights

Under the Personal Data Protection Act B.E. 2562 (Thailand) and applicable data protection principles, you have the following rights:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate data.
• Right to erasure — you may request deletion of your data, subject to any legal retention obligations.
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances.
• Right to data portability — you may request your data in a structured, machine-readable format.
• Right to object — you may object to processing based on legitimate interest.
• Right to withdraw consent — where processing relies on your consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. External Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

13. Contact

For privacy-related queries, please contact: